Blackmagic Videohub 12G is also great for adding extra inputs to an ATEM switcher. Or can route video to multiple streaming processors for all you broadcast platforms. It lets you use multiple HyperDeck recorders for redundant mastering. You will get total flexibility to handle constant change or even emergencies. This means monitors can view any source in the studio. You don't need complex system diagrams for your studio because you can connect any video input to any video output, or even a single video input to multiple video outputs. Serial Numbers will be emailed within 24 hours, turnaround is often within a few hours.īlackmagic Videohub 12G eliminates cable mess because you can plug all your SDI equipment into the router, then do connections electronically. Software downloads that do not require delivery of a physical product do not attract a shipping charge. We primarily use Australia Post, TNT, StarTrack Express, Couriers Please, TFM Logistics and Toll Express depending on the delivery location and shipping option chosen.ĭelivery timings are approximate and may differ due to circumstances outside of our control such as flight delays, traffic incidents, extreme weather etc. We do our best to maintain stock of our most popular items, all other items are normally despatched within a few days however we will advise you if your item is not in stock within 24 hours (excluding weekends and public holidays) and will advise of the approximate delivery time. Orders placed after 12.30pm, during weekends, holidays or after hours will be processed the following business day. This is the total shipping charge and is not in addition to our Standard or Express Shipping charges.Īll orders (in stock items) must be placed by 12.30pm AEST/AEDT for same day despatch. Some items may be considered Bulky and therefore attract a greater shipping charge. ![]() Please contact us for a quote for other areas.Time well spent.We offer the following shipping options for all items except software downloads and bulky items: I'm really glad this fault didn't appear just before a live show!Įither way, I'll keep you all posted on how this interesting problem develops.īTW, the support folks were very cluey and good to talk to. I've abandoned this zorched router for another, to get my work done safely, until the mystery is solved. I'll try further roll-backs.Īll the above scenarios suck. Then, why would I be expected to pay a second time for a pissweak piece of junk?Īnother possibility is that this particular Hub might have been running on even-older firmware, and that the last two or three updates were all incompatible with it. If not, then the router has survived less than two years in light-duty service before becoming bin-food. If this has happened, why might I have to pay to fix this? Who would be liable for any loss or damage to customers arising from this apparent oversight?Ĭan a rogue firmware upgrade totally zorch your hardware? ![]() If BMD know v6 is buggy, why isn't there a "read-me" on the support page or inside the download bundle to warn us of what they apparently already know? How did a reportedly known buggy firmware update get released at all? If so, was v6 ever tested on this model before release? ![]() I also wonder whether v6 was ever compatible with this router at all, as it's a discontinued product. If that doesn't work, the device has to go back for servicing, which may be charged for, including a real possibility it's now totally stuffed/zorched/bricked and will require purchasing a full replacement. I've decided to wait until the sanitised v6 is released and see if it fixes everything. I tried this but despite it accepting the roll-back to v5.2, the hub still crashes. I phoned BMD support about the failed upgrade on the 16x16 Smart Videohub router, and was advised as follows:ġ) There are known bugs in the v6 Smarthub firmware.Ģ) Do not install v6 on ANY Hub until it's fixed (in a few days) stay with v5.2ģ) Remove v6 from my PC, reinstall v5.2 and force a firmware re-install on to the 16x16 hub.
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